At Outdoor Outfit Store, we get it. When you’re gearing up for your next adventure, you need reliable equipment and apparel you can count on. Just as we stand beside you on the trail, we stand behind every item we sell. Our shipping and returns policies are designed with one goal in mind: to get you back to your adventures, equipped and confident, as quickly and easily as possible.

Shipping Your Gear

We know you’re eager to get your hands on your new adventure-ready apparel. Here’s how we get it to you:

Order Processing

Once your order is placed and payment is confirmed, our team gets to work. All orders are processed within 1-2 business days. You will receive a confirmation email with your order details and tracking information once your package is on its way.

Shipping Methods & Delivery Times

We ship globally* using trusted couriers to ensure your gear arrives safely. Please see the options and estimated timelines below:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx.
    • Estimated delivery: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS.
    • Estimated delivery: 15-25 business days after dispatch.

*Please note: We ship worldwide but are currently unable to deliver to some parts of Asia and other remote locations. Shipping times are estimates and may be affected by factors outside our control, such as customs processing.

Our Returns & Exchanges Policy

We want you to be completely satisfied with your outdoor gear. If your purchase isn’t perfect for your needs, our straightforward returns process is here to help.

Return Policy Overview

  • Return Window: 15 days from the date you receive your delivery.
  • Condition: Items must be unworn, unwashed, and have all original tags attached.
  • Return Shipping: The customer is responsible for return shipping costs unless the item is faulty.

The Returns & Exchanges Process: A 4-Step Trail

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected]. Include your order number and the details of the items you wish to return or exchange.

Step 2: Complete the Return Request Form

To speed things up, please use the template below in your email. This gives us all the information we need to help you quickly.

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Outdoor Outfit Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Items to Return/Exchange: [Product Names and Quantities]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund / Exchange for Size ___ / Exchange for Product ___]

I confirm that the items are unworn, unwashed, and have all original tags attached.

Thank you,
[Your Name]

Step 3: Package and Ship Your Return

Once we approve your return, securely package the items, preferably in their original packaging. Include a copy of your order confirmation or packing slip. Ship your return to our headquarters:

Outdoor Outfit Store
93 Caroline St
Birmingham, GB B8Q 2TQ

We strongly recommend using a tracked shipping service. You are responsible for the return shipment until it arrives at our facility.

Step 4: Refund or Exchange Processing

Once we receive and inspect your returned items, we will process your request. Please allow 3-5 business days for us to process your return after it arrives.

Refunds will be issued to your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement.
  • PayPal: 3-5 business days for the refund to appear in your PayPal account.

Please note: Original shipping fees are non-refundable unless the return is a result of our error or a faulty product.

For exchanges, we will ship the replacement item to you using your original shipping method as soon as we process your return (subject to availability).

Important Notes & Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or exchanges on the following items unless they are faulty:

  • Outdoor Base Layers (as they are worn next to the skin).
  • Any item without its original tags attached.
  • Any item that shows signs of wear, washing, or damage.
  • Products that have been altered from their original condition.

International returns may be subject to customs fees, which are the responsibility of the customer and are non-refundable.

Any Questions? The Trail Ahead is Clear.

Our adventure-ready customer service team is here to help you with any questions about shipping, returns, or finding the perfect gear for your next journey.

Email us at: [email protected]
We typically respond within 24 hours during business days.

Adventure-ready service for explorers everywhere.
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