At Outdoor Outfit Store, we stand behind our adventure-ready apparel just as we stand beside you on the trail. We want you to be completely satisfied with your outdoor gear. If for any reason you’re not happy with your purchase, our returns and exchanges policy is designed to get you back to your adventures as quickly as possible.
Returns Policy Overview
Return Window: 15 days from receipt of delivery
Condition: Items must be unworn, unwashed, and with original tags attached
Return Shipping: Customer responsible unless item is faulty
The Returns Process
1 Initiate Your Return
Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and details about the items you wish to return or exchange.
2 Complete Return Request Form
Use the template below to ensure we have all necessary information to process your return quickly:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Body:
Hello Outdoor Outfit Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Items to Return/Exchange: [Product Names and Quantities]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund / Exchange for Size ___ / Exchange for Product ___]
I confirm that the items are unworn, unwashed, and have all original tags attached.
Thank you,
[Your Name]3 Package Your Items
Once we’ve approved your return, securely package the items in their original packaging if possible. Include a copy of your order confirmation or packing slip.
4 Ship Your Return
Ship your return to:
Outdoor Outfit Store
93 Caroline St
Birmingham, GB B8Q 2TQ
We recommend using a tracked shipping service as you are responsible for the return shipment until it reaches us.
Refund Processing
Once we receive and inspect your returned items:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Please note that shipping costs are non-refundable unless the return is due to our error or faulty products.
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. Exchanges follow the same process as returns. Once we receive your return, we’ll ship the replacement item to you using your original shipping method.
Important Notes
- Return processing may take 3-5 business days after we receive your package
- You will receive email confirmation at each stage of the process
- Original shipping fees are non-refundable
- International returns may be subject to customs fees which are non-refundable
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless faulty:
- Base Layers (worn next to skin)
- Items without original tags attached
- Items that show signs of wear, washing, or damage
- Products that have been altered from their original condition
Have questions about our returns policy? Our adventure-ready customer service team is here to help!
Email: [email protected]
We typically respond within 24 hours during business days.
Adventure-ready service for explorers everywhere.
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